“My memories go back to when I was 10 years old when it was Andy Ayers’ place. Barb passed away several years ago, and illness subsequently forced Rick to step away from Breakaway.Ī lifelong Normandy resident whose family has close ties to the area, Quinlisk told SLM what Breakaway means to him. The restaurant’s revival comes just two months after Breakaway appeared to have shuttered for good.īreakaway Cafe closed abruptly in December, after operating for 30-plus years under various owners, most recently Rick and Barb Kraus. Avoid.Sugarfire Smoke House alumnus Matt Quinlisk is the new owner of Normandy/Bel-Nor institution Breakaway Cafe, which reopens today, February 4. I understand that not every meal can be perfect, or always lives up to the expectation of a patron, but to come out and completely ignore the concern of a patron and instead having an attitude that the cow lived a good life, and therefore the meat is good, and if i wanted to have leaner meat, i should have taken a filet (which they dont have), is just very very poor. Again, when mentioning that service was slow, fries were cold, and that the owner seemingly was unwilling to address our concerns, she smirked, and walked off. When asking for the check, there was no consideration for the feedback we gave them, instead the owners wife came out, and added insult to injury to give them 'live' feedback rather than leaving online feedback. Rather than stating something to the extent of 'sorry you didn't like the entree, what can we do to make it up to you', he left. When I provided feedback that the meat was of poor quality, the owner came out, and defended the 'cow', stated that it is actually a very high piece of meat, and insinuated that i don't know what i am talking about. warmed in a pan rather than a broiler, LOTS of stringy threads throughout, and an excessive amount of fat. Service is slow - took 10 mins before our order was taken We ordered a hamburger, and the 'NY strip w/fries' Burger came out in 5 mins: bun was cold, fries were cold, patty was good NY Strip was abysmal. If you are a fan of kindness, Breakaway Cafe is not the restaurant for you. After trying to resolve this privately with the owners, I am posting this review. They couldn’t bother with even an easy email apology from the manager. She offered that it was important that the manager apologize to me, but put so many conditions on it for their benefit, that it was once again insulting.
When I contacted the Breakaway Cafe owner, she mouthed a cursory apology but spent most of her time making excuses for the behavior. Moved our lunch to Tandem, who treated us with utmost kindness and respect. She insisted that the restaurant routinely uses the handicapped spots for deliveries, snapped at me and insulted me when I pointed out that it was illegal, and handled the situation with zero empathy or concern. Rolled down my window and flagged down a waitperson who turned out to be the MANAGER.
#BREAKAWAY CAFE DRIVER#
When I arrived, a delivery truck was parked across all four disability parking spots with no driver inside. I suffer from a neurological disorder that makes walking difficult on the best of days. Tried to meet my medical team for lunch at Carrboro Breakaway Cafe. Restaurants with Outdoor Seating in Chapel Hill.Restaurants for Group Dining in Chapel Hill.Kid Friendly Restaurants in Chapel Hill.
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#BREAKAWAY CAFE FREE#
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